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Terms & Conditions

Introduction to Terms & ConditionsResponsibilitiesReturn PolicyDispute HandlingFeedback and Suggestions

Introduction to Terms & Conditions


Welcome to our boutique, where fashion meets elegance. Our collection features a wide range of beautifully crafted kurtis, leggings, sarees, and lehengas. These terms and conditions outline the guidelines for shopping with us, ensuring a seamless and enjoyable experience. By accessing our services, you agree to adhere to these terms, designed to enhance your shopping journey and protect your interests.


Responsibilities

We are committed to providing you with high-quality fashion products and exceptional service. Our responsibilities include:

  1. Product Quality: Ensuring all items meet our strict quality standards.
  2. Accurate Information: Providing detailed and accurate descriptions of our products.
  3. Customer Support: Offering responsive and helpful customer service to address any inquiries or issues.
  4. Secure Transactions: Protecting your personal and payment information with secure transaction processes.
  5. Timely Delivery: Striving to deliver your orders promptly and efficiently.

Your satisfaction is our priority, and we are dedicated to making your shopping experience enjoyable and trustworthy. 

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

  1. Eligibility for Returns:

    • Items must be returned within 7 days of delivery.
    • Products should be unused, unwashed, and in their original packaging with all tags attached.

  2. Non-Returnable Items:

    • Customized or altered items.
    • Items marked as final sale.

  3. Return Process:

    • Contact our customer service to initiate a return.
    • Provide your order number and reason for return.
    • We will guide you through the return shipping process.
    • Return shipping costs to be covered and initiated from the customer's side.

  4. Refunds:

    • Once we receive and inspect the returned item, a refund will be processed to the original payment method within 5 business days.

  5. Return Shipping Costs:

    • If the return is due to a defect or error on our part, we will cover the return shipping costs.
    • For other returns, the customer is responsible for shipping charges.

We strive to ensure a hassle-free return process and appreciate your understanding and cooperation.

Dispute Handling

We are committed to resolving any disputes fairly and efficiently. Our dispute handling process includes:

  • Contact Us: If you have a concern, please reach out to our customer support team with details of the issue.
  • Review Process: We will thoroughly review your concern and gather all necessary information.
  • Resolution: Our team will work with you to find a satisfactory resolution, which may include refunds, replacements, or other solutions.
  • Communication: We will keep you informed throughout the process and aim to resolve disputes promptly.

Your satisfaction is important to us, and we strive to address any issues with transparency and fairness.

Feedback and Suggestions

We value your feedback and are always eager to hear from you. Here’s how you can share your thoughts with us:

  1. Contact Form: Use the contact form on our website to submit your feedback or suggestions.

  2. Email: Send us an email at gourav.makharia@gmail.com with your comments and ideas.

Your input is invaluable in helping us enhance our products and services. Thank you for helping us serve you better!